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Shipping & Delivery Policy


1. Overview

This Shipping & Delivery Policy outlines the terms governing shipment and delivery of products purchased from the APTOKART e-commerce platform, in accordance with applicable Indian laws and logistics best practices.

2. Shipping Coverage

APTOKART delivers products across India. Availability of delivery services may vary based on product category, regulatory requirements, and serviceable pin codes.

3. Order Processing

  • Orders are processed after successful payment confirmation.

  • Processing timelines may vary depending on product availability, customization, or statutory approvals.

  • Orders placed on weekends or public holidays are processed on the next working day.

4. Delivery Timelines

  • Estimated delivery timelines are indicative and provided for reference only.

  • Actual delivery may vary due to location, courier partner, weather conditions, or regulatory clearances.

  • APTOKART shall not be liable for delays beyond its reasonable control.

5. Shipping Partners

Products are shipped through authorized third-party logistics partners selected to ensure safe and compliant transportation.

6. Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout.

  • Charges may vary based on product type, weight, volume, and delivery location.

7. Delivery Verification

Customers are advised to inspect packages at the time of delivery. Any visible damage or discrepancy should be reported immediately to the delivery personnel and to APTOKART support.

8. Risk & Ownership

Risk of loss or damage passes to the customer upon successful delivery of the product.

9. Restricted & Regulated Products

Certain products such as chemicals, diagnostics, and regulated laboratory items may require additional documentation or approvals prior to dispatch.

10. Incorrect Address or Failed Delivery

APTOKART shall not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.

11. Contact Information

For shipping or delivery-related queries, customers may contact APTOKART through the official support channels listed on the website.