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Refund, Return & Cancellation Policy

 

1. Overview

This Refund, Return & Cancellation Policy governs the return, replacement, cancellation, and refund of products purchased from the APTOKART e-commerce platform, in accordance with applicable Indian laws and industry best practices.

2. Eligibility for Returns

Returns are accepted only under the following conditions:

  • Product received is damaged during transit

  • Product received is defective or malfunctioning

  • Incorrect product supplied

All return requests must be raised within 48 hours of delivery with supporting images or videos.

3. Non-Returnable Products

Due to safety, hygiene, and regulatory restrictions, the following items are non-returnable and non-refundable:

  • Chemicals and reagents

  • Diagnostic kits and consumables

  • Laboratory consumables and plasticware

  • Customized or special-order products

  • Products marked as non-returnable on the product page

4. Return Verification

All return requests are subject to verification by the APTOKART quality and logistics team. APTOKART reserves the right to reject returns that do not meet policy criteria.

5. Replacement Policy

Where applicable, APTOKART may offer a replacement instead of a refund, subject to product availability.

6. Refund Policy

  • Refunds are initiated only after returned products pass inspection.

  • Approved refunds are processed to the original payment method.

  • Refund timelines may vary based on bank or payment gateway policies but typically take 10–15 working days.

7. Cancellation Policy

  • Orders may be cancelled only before dispatch.

  • Orders that have been shipped or delivered cannot be cancelled.

  • APTOKART reserves the right to cancel orders due to stock unavailability, pricing errors, regulatory restrictions, or suspected fraudulent activity.

8. Shipping Charges

Shipping charges, if applicable, are non-refundable unless the return is due to an error by APTOKART.

9. Regulatory Disclaimer

Certain products sold on APTOKART are regulated under Indian laws. Buyers are responsible for ensuring eligibility, licensing, and lawful usage prior to purchase.

10. Contact for Returns & Cancellations

All requests must be submitted through the official contact details provided on the website.