1. Acceptance of Purchase Order

Acceptance of this Purchase Order (PO) by the Supplier/Vendor constitutes agreement to all terms and conditions stated herein. Any deviation must be approved in writing by Aptokart.com.

2. Scope of Supply

Supplier agrees to supply products listed in the PO in accordance with:

• Product specifications listed on Aptokart.com

• Approved catalog / datasheet

• Brand authenticity and compliance standards

No substitution is allowed without written approval.

3. Pricing

• Prices are firm and fixed as per PO.

• Inclusive of standard packaging unless specified.

• No price revision allowed for confirmed POs.

• Marketplace discount structures (if applicable) must be honored.

4. Taxes & Compliance

• GST must be clearly mentioned.

• Vendor must provide valid GSTIN, PAN, and HSN/SAC codes.

• E-invoice / e-way bill compliance mandatory where applicable.

5. Order Processing Timeline (SLA)

Supplier must adhere to the following service levels:

Delay without approval may lead to penalties or vendor rating impact.

6. Packaging Standards

All products must be packed as per e-commerce shipping standards:

• Tamper-proof outer packaging

• Bubble wrap / cushioning for fragile items

• Product label + barcode (if provided)

• PO number on package

Transit damage due to improper packaging will be vendor liability.

7. Branding & Labeling

If private labeling applies:

• Aptokart logo / label must be affixed

• Neutral packaging may be required

• No supplier invoice inside box (for drop-ship orders)

8. Drop-Shipping (If Applicable)

Where orders are shipped directly to Aptokart customers:

• Supplier must not disclose own branding/pricing

• Must use Aptokart shipping label

• Delivery challan without commercial value required

9. Logistics & Delivery

• Delivery mode: Courier / Transport / Surface / Air as specified

• Preferred logistics partners may be mandated

• POD (Proof of Delivery) submission required

10. Inspection & Quality Assurance

Aptokart reserves the right to:

• Inspect goods pre-dispatch or post-delivery

• Reject damaged / counterfeit / non-conforming goods

• Initiate returns at supplier cost

11. Returns & RTO (Return to Origin)

Supplier agrees to accept returns in cases of:

• Transit damage

• Wrong product supply

• Manufacturing defect

• Customer return within policy window

Replacement/refund must be processed within 7 working days.

12. Warranty & After-Sales Support

Supplier must provide:

• Standard manufacturer warranty

• Technical support

• Replacement of defective units

Warranty period must be declared per SKU.

13. Documentation Requirements

Each shipment must include:

• Tax Invoice

• Delivery Challan

• Warranty Certificate (if applicable)

• User Manual / Datasheet

Soft copies must be shared via email/ERP.

14. Payment Terms

Payment terms will be as per PO, such as:

• 100% against dispatch

• Credit terms (15 / 30 / 45 days)

• Marketplace settlement cycle

Subject to GRN (Goods Receipt Note) acceptance.

15. Penalty Clause

Penalties may apply for:

• Late dispatch

• High return rates

• Packaging non-compliance

• Wrong SKU supply

Standard LD: 0.5% per week up to 5% of order value.

16. Product Authenticity

Supplier certifies that all goods supplied are:

• Genuine branded products

• Sourced from authorized channels

• Free from IP infringement

Counterfeit supply will lead to blacklisting.

17. Data Confidentiality

Supplier shall not misuse:

• Customer data

• Pricing structure

• Sales analytics

• Marketplace insights

18. Indemnification

Supplier indemnifies Aptokart.com against:

• Product liability claims

• IP infringement

• Safety violations

• Regulatory non-compliance

19. Force Majeure

Non-performance due to events beyond control (natural disasters, lockdowns, strikes, etc.) will be considered force majeure subject to written notice.

20. Cancellation

Aptokart reserves the right to cancel PO if:

• Delivery SLA not met

• Quality issues arise

• Commercial terms violated

21. Governing Law & Jurisdiction

This PO is governed by Indian laws.

Jurisdiction: Courts of Delhi, India (or registered office location).